Privacy & Security

BD11 Privacy Policy – Our Firm Commitment to Protecting Your Data

Every piece of information you share on the bd11 platform is a matter of trust. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it safe.

Last Updated: 1 January 2026
Language: Bangla
Reading time: About 7 Minutes
Your Data Is Secure
bd11 uses SSL encryption and modern security technology to keep all your data safe.
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BD11's 6 Core Privacy Principles

Before diving in, here's a quick overview of bd11's core data protection commitments.

Secured with SSL Encryption

Every transaction and personal detail on bd11 is protected with 256-bit SSL encryption. No hacker or third party can access this information.

No data shared with third parties

Bd11 never sells or shares your personal information with advertisers, marketers, or any third party. That is our unwavering commitment.

You Are in Control of Your Data

Bd11 users may view, correct, or request deletion of their stored data at any time.

Stored on Secure Servers

All user data is stored on highly secure servers. Access to servers and databases is restricted to authorized personnel only.

Minimal Data Collection

Bd11 only collects information strictly necessary to provide its services. No excessive or irrelevant data is ever requested.

Transparent Communication

We are always transparent about how your data is used. If anything changes, bd11 will notify users in advance.

Summary: bd11 respects your personal data. We only collect what's necessary, keep it secure, and never sell it to third parties. If you have any questions, our support team is always ready to help.

Introduction & Applicability

This privacy policy applies to the bd11 platform (https://bd11.wine). It comes into effect whenever you use bd11's website, mobile app, or any other service channel.

We believe privacy is a fundamental right. That's why bd11 has placed data protection at the heart of its platform design from day one. By following a "Privacy by Design" approach, we ensure your personal information is always kept secure.

If anything in this policy is unclear, please don't hesitate to contact our support team — we're happy to explain everything in detail.

What Data Do We Collect?

Bd11 collects two types of information – what you provide directly, and what is collected automatically.

What You Provide Directly

Data TypeWhen It Is CollectedWhy It's Needed
Mobile NumberAt RegistrationAccount Verification & Login
Password (Hashed)At RegistrationAccount Security
Name & Date of BirthDuring KYC VerificationAge Verification
National ID CardDuring KYC VerificationIdentity Verification
Payment InformationOn Deposits & WithdrawalsProcessing Transactions
Support MessagesWhen Contacting SupportIssue Resolution

Automatically Collected Information

  • IP Address: For security verification and fraud prevention.
  • Device Information: Browser, operating system & screen size.
  • Usage Logs: Pages you visited and how long you stayed on them.
  • Location (approximate): Country-level only, not your exact location.

We never access your contact list, camera, or microphone. The bd11 app requests only the permissions it genuinely needs.

Purpose of Data Collection

Bd11 does not collect information without purpose. Every piece of data is used for a specific reason:

  • Account Management: Ensuring secure registration, login, and account protection.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Fraud Prevention: Detecting and blocking suspicious activity.
  • Legal Obligation: For KYC & AML compliance.
  • Service Improvement: To enhance and improve your user experience.
  • Customer Support: To resolve your issues quickly and efficiently.
  • Relevant Offers: To keep you informed about promotions tailored to your preferences.

Bd11 never shares your information with third parties for advertising purposes.

Data Sharing & Disclosure Policy

Bd11's core principle is that your data belongs to you alone. However, there are a very limited number of circumstances where sharing may be necessary:

When Information May Be Shared

  • Payment Processors: With bKash, Nagad, or your bank — solely to process transactions.
  • Legal Obligations: To comply with court orders or respond to government investigations.
  • During Fraud Investigations: With security agencies, but only the necessary information.

Guarantee: bd11 has never sold your data to advertisers, data brokers, or marketing companies — and never will.

Third-Party Links

Bd11 is not responsible for the privacy practices of any external websites linked from its platform. Please review their respective policies before visiting those sites.

Cookies & Tracking Technologies

Bd11 uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience.

You can disable cookies through your browser settings, though some features may not work properly as a result.

Data Retention Period

Bd11 does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

Data TypeRetention PeriodReason
Account InformationDuration of active account + 5 yearsLegal Obligations
Transaction Records5 YearsFinancial Regulatory Standards
KYC DocumentsAccount Closure + 3 YearsAML Policy
Support Messages2 YearsService Improvement
Log Files90 DaysSecurity Monitoring
Marketing PreferencesUntil consent is withdrawnRelevant Offers

Once the retention period expires, bd11 automatically deletes or anonymizes the data.

Your Rights

As a bd11 user, you have the following rights over your own information:

1
Right to Know

You can request to know what information we hold about you.

2
Right to Correction

You can request that any inaccurate or outdated information be updated.

3
Right to Erasure

You may request deletion of your data provided there is no legal obligation requiring us to retain it.

4
Right to Restrict Processing

You can request that the use of your information for specific purposes be stopped.

5
Data Portability

You can receive your data in a convenient, easy-to-read format.

6
Right to Object

You may request to opt out of marketing communications or profiling.

To exercise any of your rights support@bd11.wineto send us an email. We typically respond within 7 business days.

Children's Privacy

Bd11 strictly enforces an 18+ policy. We do not knowingly collect any information from anyone under the age of 18.

If we become aware that a minor has created an account, it will be closed immediately and all collected data will be deleted.

If a parent or guardian suspects their child is using bd11, please contact support@bd11.wine immediately.

Security Measures

Bd11 uses industry-standard security measures to protect your information:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Password Hashing: Your password is never stored in plain text.
  • Two-Factor Authentication (2FA): OTP system for an added layer of security.
  • Firewall & DDoS Protection: Server-level attack prevention.
  • Regular Security Audits: Periodically audited by external security experts.
  • Access Control: Only authorized personnel may access data on a need-to-know basis.

Please keep in mind that no one can guarantee 100% security on the internet. That is why you should keep your password strong and never share it with anyone.

If you discover any security vulnerability on bd11, please report it to us responsibly at: support@bd11.wine.

Policy Changes & Updates

Bd11 may update this privacy policy from time to time. When changes are made:

  1. The "Last Updated" date at the top of the page will be changed.
  2. A notification will be sent to your account for any significant changes.
  3. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly for any updates.

Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email
support@bd11.wine
Live Chat
Available 24/7
Response Time
Up to 7 Business Days

Privacy FAQs

No, bd11 never has access to your bKash, Nagad, or Rocket PIN. Payments are processed through the respective payment gateways, and only the transaction reference number is stored in bd11's system.

bd11 never uses or sells your information for third-party advertising. However, bd11 may show you relevant offers on its own platform based on your preferences. If you'd like to opt out, please contact support.

When an account is closed, your login credentials and personal profile are deleted. However, financial transaction records are retained for a set period for legal reasons — typically between 3 and 5 years.

No. The bd11 app requests only the permissions necessary for its services to function. We do not track your precise GPS location — only your approximate country or region is identified via IP address, strictly for security purposes.

In the event of a data breach, bd11 will promptly notify all affected users and take immediate steps to address the issue. Compromised accounts will be temporarily secured, and a full report will be provided once the investigation is complete.

Securely Join BD11

Enjoy the best betting experience in Bangladesh on bd11 — with your data fully protected.

SSL Encrypted
Data Never Sold
bKash & Nagad Secured
24/7 Support

Your data is a trust we take seriously. For users aged 18+ only.

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